Frequently Asked Questions

Alpha BPO Service FAQs

To help you clear your doubts and queries on our services, we have few FAQs for you that you might need.


What will be the language and mode of communication?

The language of communication that we use will be English to avoid the problem of language barrier. Additionally, our team shall communicate with you over skype, hangout, IM or through calls, whichever is convenient for you.


What makes Alpha BPO services unique from other competitors?

The in-depth experience of working for past 10+ years serving varied business verticals stands us unique and apart from other competitors. Meanwhile, our diligent team members, flexible business model, endless customer support, reliable services, state-of-the-art infrastructure and cost-effective solutions add more feathers in our cap. Our expertise in handling and serving our clients is unique from other companies that allow us to gain our customer’s trust for a long run.


Why should I choose Alpha BPO as my outsourcing partner?

At Alpha BPO, we work on every project considering it as our next challenge to open the doors of opportunities for you. Our exquisite way of handling projects, solving business problems and serving you with exclusive services empowers your business to stay ahead of the competition. Client’s satisfaction is our ultimate motto for every outsourcing service we offer. We have served 5K+ customers, completed 10K+ projects and served 12+ countries. Additionally, if you choose us as your outsourcing partner, you will surely gain technology benefits, increased productivity, boost your business process, promote your growth, and achieve greater sales rate.


Which technologies do you use?

We basically have integrated high-tech and advanced technologies into our system that ensures our clients to rapidly keep pace with the growing business industry. Depending on different project requirements we use specific technologies to achieve them. Consequently, upon your custom requirements, we also use the technologies you wish to utilize in your project.


What will be the benefits of working with Alpha BPO?

Once you hand-over your requirements to us, we closely work upon those requirements and our team dedicatedly work to help you achieve those needs. During the entire course of your project, you gain multifarious benefits by choosing us. These benefits you gain are:
  • Proven methodologies and industry practices
  • World-class infrastructure facilities
  • Reduced Operational Cost
  • No Additive HR Costs, Administrative Costs, Payroll Costs
  • Low Risk and Cost Effective Solutions
  • High-tech Security and Quality Control measures
  • Get access to a pool of highly skilled resources
  • Easy To Track the process to delivery accurate outputs
  • Dedicated Staff working on your project
  • 24*7 Communication Support
For more information on the benefits, check out here: link to (


Who will conduct the process of offshore staffing?

For conducting the process of offshore staffing for you, we have highly proficient recruitment team for accelerates the process of hiring for your staffing requirements. We have all the necessary tools and connections upon which we meet your staffing requirements.


What are the qualifications of the offshore staff that you hire?

Alpha BPO has hired a team of highly knowledgeable and qualified experts in-house. Basically, every member of our staff is hired only after passing through the certain tests to verify their domain expertise. Hence, we have gathered right talent for your project to meet your business goals.


What is the security of the client’s data/information/document provided to us?

At Alpha BPO, we have designed rigorous security protocols to protect the data, information or documents of our clients. Your data will remain secure in our systems and our staff can access the same only after valid user authentication. We have implemented anti-virus software to avoid spam, hacking attacks or any other fraudulent activities.


What is the assurity of the quality of service provided?

Delivering quality services to our customers is the fundamental business approach of Alpha BPO. We provide 100% guarantee on the quality of the services we provide. Throughout the course of the project, you can test and verify the quality of our work.


What is the working schedule for your company?

The working schedule of our company is from 9 A.M. to 9 P.M. as per the Coordinated Universal Time.


How can I track the progress of my project?

With every different project we work upon, we assign a dedicated Client Services Manager or an Operations manager for it. He will be responsible to provide you with timely reports and progress chart so that you can stay connected with your project. This makes it easy for us to gather feedback from you and implement the same quickly into the project.


Can I avail Custom solutions for my project?

Definitely, You Can. The primary goal of Alpha BPO is to understand your business needs, analyze the requirements and deliver you with the right solution. We understand that your target audience is different hence we do provide you with the tailored business solutions to help you achieve success in your business.


Which business model do you work upon?

We understand every business has different needs. Hence, we have structured our business model on the following basis: ➞ Project basis ➞ Hourly basis ➞ Dedicated staffing model. You can choose the business model that best suits your needs.


Will there be any hidden or additional charges/ fee?

No. We love over customers way beyond and do not believe in cheating on them. You don’t need to worry. There is no hidden or additional charges/fee that will be levied to you except the cost of the service you take from us.


Which modes of payment do you accept?

On successful completion of your project, you can make us the payment. We accept Credit Cards (VISA, MasterCard, Discover, American Express), Debit Cards, PayPal, Online Payments through Net Banking, Wire Transfer, MoneyGram and Western Union. The default payment gateway we have on our website accepts Paypal and Credit Card payments via Paypal gateway. In case you want to pay through some other payment method, kindly get in touch with us.