India has a large middle income class population, which accords high priority to good education. This has resulted in large well educated and technically qualified population. As a result of this young generation joining Business Process Outsourcing (BPO) in large numbers, the quality of services provided by Indian companies has also gone up. In many fields, the quality provided has been found to exceed international standards. Study has revealed that the level of enthusiasm and motivation among the younger Indian generation is higher as compared to people employed in similar companies abroad. Alpha BPO has made a very successful attempt in exploring this fact.

Earlier Indian companies resorted to mass production of goods and services. Quality checks were not a high priority. But now people have understood the value of having high quality products and services. This was more because of some pioneering companies which managed to deliver goods and services with quality matching international standards or better. Similarly, Alpha BPO has always been aware about the importance of quality in offshore outsourcing.

Being a very quality-conscious company, Alpha BPO follows the below listed quality control measures:

• Fresher buddies the experienced staff before handling work independently
• Regular updates/meetings
• Product training followed by tests
• Quality checks by the Quality controller
• Quality and productivity assessed during staff appraisal
• Team compensated for high quality and productivity

Feedback forms are sought and encouraged from clients. Researches are extensively carried out at Alpha BPO to meet or exceed quality levels as per client expectations. Personnel are regularly updated with new technologies entering the field and they are also sent abroad for special training at company cost. There is a move to institute a certification program to recognize professionals based on their skills and knowledge.

This shows the seriousness with which Alpha BPO are looking at providing high quality outsourcing services to their clients. We understand that different clients in different countries have different demands which may require specific individual solutions.  Due to this obsession for quality, Alpha BPO is emerging as one of the top outsourcing companies.